FAQ

Access Live Sailing:

  1. What is the cost of America's Cup Live Sailing ?
  2. How to buy America's Cup Live Sailing ?
  3. Is the online payment safe and secure ?
  4. Can I change my user name and or my password ?
  5. How can I update my personal information ?
  6. I tried to register to America's Cup Live Sailing but my country is not listed in the country choice. Can I register anyway ?
  7. Vendor's name on my credit card statement is MNC SA, is it normal ?
  8. How do I cancel my subscription ?
  9. I've lost my user name and/or my password. How can I get them back ?

Functionalities of America's Cup Live Sailing:

  1. Is it possible to access previous races?
  2. Can I get live commentaries from America's Cup Live Sailingb ?
  3. Is it possible to follow more than one race at the same time ?
  4. How are the 3D images produced ?

Minimal configuration to access America's Cup Live Sailing:

  1. Which Internet browser do I need to get America's Cup Live Sailing ?
  2. Does America's Cup Live Sailing work on Macs ?
  3. Which plugins do I need in order to view the live streamed races ?
  4. What is the minimal configuration requested to access America's Cup Live Sailing ?

Problems accessing America's Cup Live Sailing:

  1. When I try to launch America's Cup Live Sailing, I get an error message from Macromedia Shockwave.
  2. I got the following error from the Shockwave plugin: 'This application requires Xtra (Cursor..............) that either does not exist or failed to initiate properly'
  3. Further assistance

Access Live Sailing:

  1. What is the cost of America's Cup Live Sailing ?

    The cost for America's Cup Live Sailing for the 2007 season is $26.65. Your 2007 season license is valid until Dec 31, 2007.

  2. How to buy America's Cup Live Sailing ?

    America's Cup Live Sailing can be bought on line only, via credit card

  3. Is the online payment safe and secure ?

    Yes, the entire payment procedure is located on a secured server with authentication certificate. Confidential data (Customer's ID and card number) are encrypted and only stored on the secure servers of our payment processing partners.

  4. Can I change my user name ?

    You cannot change your username but you can change your password. In order to do so, click on the "my profile" button in the horizontal menu on the top part of the page.

  5. How can I update my personal information ?

    Yes, you can update your personal information. To do so, click on the "my profile" button in the horizontal menu on the top part of the page.

  6. I tried to register to America's Cup Live Sailing but my country is not listed in the country choice. Can I register anyway ?

    We apologize your country is not part of the list. However, this does not prevent you to register: Just go at the end of the country list and select "All others" and continue the process normally.

  7. Vendor's name on my credit card statement is MNC SA, is it normal ?

    Yes, MNC is an Alcatel-Lucent company based in Switzerland and participating to the America's Cup project.

  8. How do I cancel my subscription ?

    You can fill the Contact form (Accessible via the support button on the footer of the page) to cancel your subscription. Please include in the email your username, password, reason for cancelling and any suggestions you have for improving our service.No refunds will be provided for cancelled services.

  9. I've lost my user name and/or my password. How can I get them back ?

    The user name is your Email address. To get your password back, just click on the «lost password» button on the My Profile or Login page and you will receive it by email.

Functionalities of America's Cup Live Sailing:

  1. Is it possible to access previous races ?

    Yes, the Archive menu gives you access to the previous races from 2005 and 2006 season. You can watch them without limit and with the same interactive features as the live races.

  2. Can I get live commentaries from America's Cup Live Sailing ?

    Yes. During all races a live audio commentary in English is proposed. Just click on the audio button of the interface. You can also activate live texts that will appear in the bottom of the viewer during live races.

  3. Is it possible to follow more than one race at the same time ?

    Yes, just click on the blue icon below the list of live race to activate the multirace viewer. You shall than access all races on the same screen. To come back to a specific race, just click on that race.

  4. How are the 3D images produced ?

    We use the GPS real time data from the boats and buoys to give us their accurate positions. The virtual images are reconstructed using this data, giving a very faithful rendering on what's happening on the water.

Minimal configuration to access America's Cup Live Sailing:

  1. Which Internet browser do I need to get America's Cup Live Sailing ?

    It is recommended that you use one of the following browser to access Live Sailing :
    - Internet Explorer 6 or above,
    - Netscape Navigator 8 or above,
    - Firefox 1.0.6 or above
    - Safari (On Mac Platform)

  2. Does America's Cup Live Sailing work on Macs ?

    Yes, provided that you have OS 10 installed and preferably a PowerPC processor.

  3. Which plug ins do I need in order to view the live streamed races ?

    You need to have the Macromedia Shockwave 10 plug in installed. It can be downloaded at the following address: http://www.adobe.com/shockwave/download/

  4. What is the minimal configuration requested to access America's Cup Live Sailing ?

    Windows minimum system requirements:
    - Intel or AMD processor, 1Ghz or faster
    - Windows XP Home/Pro, 2000/Me
    - 256 MB RAM, 512 MB recommended
    - Internet connection: 128Kb/s or more
    - Internet Explorer 6, Firefox Web browser
    - DirectX 7.0 compatible 3D Video Card recommended
    MAC OS minimum system requirements:
    - PowerPC G4 1 GHz or faster
    - Mac OS 10
    - 256 MB RAM
    - Internet connection: 128Kb/s or more
    - Safari, Firefox Web browser
    - 3D Video Card recommended

Problems accessing America's Cup Live Sailing:

  1. When I try to launch America's Cup Live Sailing, I get an error message from Macromedia Shockwave ?

    In case of issues with the Shockwave player it is recommended to visit the FAQ section of the official website of Adobe at the following address: http://www.adobe.com/shockwave/download/

  2. I got the following error from the Shockwave plug-in:'This application requires Xtra (Cursor..............) that either does not exist or failed to initiate properly' ?

    Your PC is probably behind a firewall which prevents Shockwave to install the Xtra libraries. If possible temporarily disable the firewall and reload the web page to let shockwave install the required libraries or contact your administrator.

  3. Further assistance

    Please check our FAQ before contacting us. The FAQ is being constantly updated, so you will probably find an answer there.If your query cannot be resolved by the information in our FAQ, then please click below to launch the online form with a detailed message explaining your problem,including your PC configuration, Internet Browser details and broadband supplier and speed and we will attempt to respond within 24 hours* (* during regattas -turn-around time outside of regattas is likely to be longer.)

$26.65$26.65